Online-Shop

1. Scope
The following GTC apply for all orders made via our online store by consumers and entrepreneurs.
A consumer is any natural person concluding a legal transaction for purposes which, for the most part, are not attributable to his/her commercial or independent professional activities. An entrepreneur is any natural person, legal entity or partnership with legal capacity that act in their commercial or independent professional capacity when concluding a transaction.
With respect to entrepreneurs, these GTC shall also apply to future business relations without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become an integral part of the contract if we have expressly agreed to them.

2. Contracting partners, contract conclusion
The purchase agreement is concluded with Erlebnispark Tripsdrill GmbH & Co. KG.
By placing products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the basket without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. You will receive a confirmation via email directly after submitting the order.
A binding contract can also come into effect in the following ways:
• If you have chosen credit card payment, the contract is concluded at the time of the credit card charge.
• If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.
• If you have chosen the payment method SOFORT Bank Transfer, the contract is concluded at the time of confirmation of the payment instruction to SOFORT GmbH.

The language available for the conclusion of the contract is German or English.
We save the text of the contract and send you the order data and our GTC by email. You can also view and download the GTC at any time here on this page.

3. Subject of the contract, redemption of tickets
The subject of the contract is the purchase of tickets which grants the customer access to our Theme Park and/or Wildlife Park or to our events.
When purchasing tickets for the use of our Theme Park and/or Wildlife Park, customers have the option to purchase one-day, two-day, or annual passes.
After admission, the customer can stay in our park and use the attractions there until the end of the opening hours. After leaving the park, re-entry is possible only upon presentation of a valid ticket and the stamp/bracelet on the customer’s wrist, which the customer must obtain at the main entrance before leaving the park.
The two-day pass entitles the customer to enter the park on two days. These days do not have to be in immediate succession, however, the second day of the visit must be taken no later than ten days after the day of the first visit. If this does not happen, the ticket loses its validity.
The customer is not entitled to access to our park on another day, nor to any compensation in money or credit.
For expired tickets (day-dated passes, promotional passes, event passes, one-day passes, two-day passes, annual pass vouchers and wildlife park passes) and vouchers, we will be happy to check the possibility of crediting upon request if you contact us at least three working days before your desired visit date in advance via e-mail (onlineshop@tripsdrill.de). If a new booking is made as a result, a processing fee of 5% of the amount of the initial booking will be charged in any case. However, a renewed right of revocation shall not exist in the event of crediting.
Tickets to our events and day-dated tickets are "time-slot tickets”. This means that, when purchasing a ticket, the customer selects the date on which they would like to visit the event, the Theme Park or the Wildlife Park. The ticket is valid only on the booked day. If the customer does not appear on the booked day, the ticket expires. The customer is not entitled to a visit on another day, nor to compensation in money or credit. Analogously, this also applies to event passes with the specification of a limited or specific period of validity.
Access to our Theme Park and/or Wildlife Park or to our events is only granted to the customer upon presentation of a valid ticket. The ticket can be presented at the entrance in paper form, i.e. printed out from the e-mail in DIN A4 format (to ensure readability, only completely printed tickets in good quality are accepted, do not bend the QR code, protect tickets from moisture and dirt), or in digital form on a mobile device, e.g. smartphone.
Each ticket entitles the holder to the designated admission and loses its validity after redemption. Tickets may not be duplicated or altered; doing so will cause them to lose their validity.

4. Delivery conditions
E-tickets will be sent to you by e-mail at no additional charge. For postal shipping, shipping costs are added to the specified price. You can learn more about the price of shipping in the offers.
We only deliver by dispatch. Unfortunately, collection of the tickets by the customer is not possible.
We reserve the right to cancel orders with postal delivery to delivery addresses outside the EU free of charge or to charge the shipping costs after consultation with the customer.
We do not deliver to parcel stations (Packstation).

5. Payment
The following payment methods are available to you in our shop:

credit card
Your credit card will be charged upon completion of the order. An identification code is required.

PayPal
You pay the invoice amount via the online provider PayPal. You must be a registered user, or register, before you can legitimise your access information and confirm the payment instruction to us (unless using guest access). You will receive further information during the order process.

SOFORT Bank Transfer
We also offer SOFORT Bank Transfer In this case, we receive the credit transfer immediately. This speeds up the entire ordering process. All you need is your account number, bank code, PIN and TAN. Via the secured payment form of SOFORT GmbH, which is not accessible to merchants, SOFORT Bank Transfer automatically places a transfer in your online bank account in real time. The purchase amount will be transferred immediately and directly to our account. If you choose the payment method SOFORT Bank Transfer, a pre-filled form opens at the end of the ordering process. This will be automatically filled out with our bank details, the transfer amount and the payment reference. You must select the country in which you have your online banking account and enter the bank’s sort code. Next you must enter the same information that you use to log into your online banking (account number and PIN). Confirm your order by entering the TAN. You will then receive confirmation of the transaction immediately. In principle, every Internet user can use SOFORT Bank Transfer as a payment method if they have an activated online banking account with PIN/TAN procedure. Please note that a small number of banks do not yet support SOFORT Bank Transfer. For more information on whether your bank supports this service, click here: https://www.klarna.com/sofort/

6. Right of cancellation
Consumers are entitled to the statutory right of cancellation as set out in the cancellation policy. Entrepreneurs are not granted a voluntary right of cancellation.

7. Retention of title
The goods shall remain our property until they have been paid for in full.
For entrepreneurs, the following also applies: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale – irrespective of any combination or mixing of the goods subject to retention of title with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the receivables, but we may also collect receivables ourselves if you fail to meet your payment obligations.

8. Warranty and guarantee
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
For consumers, the limitation period for claims for defects in used goods is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects shall be one year from the transfer of risk; the statutory limitation periods for the claim to recourse pursuant to § 478 of the German Civil Code (BGB) shall remain unaffected.
With respect to entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not assume any liability for public statements made by the manufacturer or other advertising statements.
If the delivered item is defective, we shall initially provide warranty to entrepreneurs at our discretion by remedying the defect (rectification) or by delivering an item free of defects (replacement delivery).
The above restrictions and shortening of time limits shall not apply to claims based on damage caused by us, our legal representatives or our vicarious agents
• in case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty as well as fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contracting partner may regularly rely on (cardinal obligations)
• within the framework of a guarantee promise, if agreed
• to the extent that the Product Liability Act applies.

Where appropriate, information concerning applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

9. Liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
• in case of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty
• in the case of warranty promises, insofar as agreed, to the extent that the Product Liability Act applies.

In the event of a breach of material contractual obligations, the fulfilment of which is a prerequisite for the proper execution of the contract and compliance with which the contracting partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or our vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

10. Place of performance, choice of law and place of jurisdiction
The place of performance is our place of business. The entire legal and contractual relationship between you and us shall be governed exclusively by German law. If you are a entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.
Alternative dispute settlement resolution according to Art. 14 (1) ODR Regulation and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (ODR), which you can access at https://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final provisions
Furthermore, our park regulations apply. Should any of the above provisions be or become invalid, this shall not affect the validity of the remaining provisions as a whole.

November 2023