1. Scope
The following GTC apply to the rental of tree houses, shepherd’s wagons or event venues for holding events (meetings, events, celebrations), as well as all associated services and deliveries.

2. Conclusion of contract
 2.1 Tripsdrill’s service offers are based on the rental of accommodation or event rooms/areas and additional services within the framework of the described offers and possibilities.

 2.2 Depending on the type of service, the contractual partners are either Tripsdrill Natur-Resort GmbH or Erlebnispark Tripsdrill GmbH & Co. KG, hereinafter collectively referred to as Tripsdrill or "we".
By making a booking, you (a unified term for the person placing the order, guest, organiser, etc.) submit a binding declaration of intent. The contract comes into effect through our confirmation in text form.

 2.3 If a third party has booked on behalf of a guest, both the guest and the third party are jointly liable to Tripsdrill for the full scope of the booked service.

3. Prices and services
 3.1 The stated prices are final prices and include statutory VAT and all ancillary costs, unless otherwise indicated.

 3.2 The services owed by Tripsdrill are derived exclusively from the content of the booking or order confirmation in connection with the respective description shown on our website www.tripsdrill.de/en. There is no entitlement to specific tree houses, shepherd’s wagons or rooms. However, any such preferences will be accommodated as far as possible. 

 3.3 We are entitled, upon conclusion of the contract, to request an appropriate advance payment or security deposit, which may typically amount to 100% of the booked service. If such an agreed advance payment is not made on time, we are entitled to withdraw from the contract and claim any resulting damages from you.

4. Payment and due date
The amount and due date of payments are determined by the details provided in the offer and booking confirmation. Otherwise, the total accommodation/contract price, including charges for ancillary costs and additional services, is due at the end of the stay and must be paid by credit card or in cash in euros. Payment by bank transfer will only be accepted by prior agreement.

5. Complete or partial cancellation by the customer (Cancellation, withdrawal, cancellation of order, non-utilisation of services or No-show)
 5.1 The options and conditions for cancellation can be found in the service descriptions.

 5.2 If a deadline for free cancellation was agreed upon at the time of booking, you may withdraw from the contract by that date without incurring payment or compensation claims.

 5.3 Cancellation options are set out in the booking offers. Beyond the deadlines specified therein, the law provides no right of withdrawal or termination.

 5.4 For booked services, the agreed fee must still be paid even if the booking is later cancelled by the customer, the guest does not arrive, or not all services are used. We will take into account any expenses saved, unless the booking concerns already discounted arrangements. For overnight stays with breakfast, the savings amount to 20% of the accommodation price; for all pre-ordered food and beverages, 25% of the service price; and for package arrangements including park entry, 20% of the service price. If a minimum turnover has been agreed and is not achieved, we are entitled to claim up to 60% of the shortfall as lost profit, unless you can prove lower or we can prove higher lost profit.

 5.5 If you can prove that our saved expenses exceed the deductions taken into account, you are only required to pay the correspondingly reduced amount.

6. Withdrawal by Tripsdrill
 6.1 If it has been agreed that you may withdraw from the contract free of charge within a certain period, we are likewise entitled to withdraw from the contract within this period if there are inquiries from other customers regarding the contractually reserved accommodations and you do not waive your right of withdrawal upon our request within a reasonable deadline. This also applies in the case of an option being granted, if other enquiries are received and you are not prepared to make a binding booking upon our request within a reasonable deadline. 

 6.2 If an advance payment or security deposit as per clause 2.3 has not been made as agreed or requested, we are likewise entitled to withdraw from the contract.

 6.3 Furthermore, we are entitled to withdraw from the contract without notice for objectively justified reasons, in particular if
-    force majeure (fire, natural disasters, etc.) or other reasons beyond Tripsdrill’s control prevent full or partial fulfilment of the contract,
-    bookings are made with misleading or false information or through the concealment of essential facts, e.g., regarding the person or purpose,  
-    we have reasonable grounds to believe that use of the services could endanger the smooth running of operations, the safety, or public reputation of Tripsdrill,
-    the purpose or occasion of the stay is illegal or violates accepted standards of decency,
-    you significantly disrupt the stay through, for example, disregard of applicable rules or instructions, or behave in such a way that continuing the contractual relationship is unreasonable.

 6.4 A justified withdrawal by Tripsdrill does not give rise to any claim for compensation.

7. Provision and performance of services
7.1 We shall provide the booked facilities at the agreed time as per the contract. Arrival and departure times must be observed. The applicable regulations and usage terms must be strictly adhered to.

 7.2 You are obliged to use all facilities only within the scope of the intended number of persons, in accordance with their designated purpose, and to treat them with overall care. Dogs may only be brought along if this has been explicitly agreed by us.

 7.3 Any defects or malfunctions that arise must be reported without delay to allow for prompt remedy. If you culpably fail to report a defect, your claims may be wholly or partially forfeited.

 7.4 You may only terminate the contract in the event of significant defects or malfunctions. Before doing so, you must set a reasonable deadline for remedy as part of the defect notification, unless remedy is impossible, has been refused by us, or continuation of the stay is unreasonable.

8. Liability
 8.1 We are liable for claims arising from damage caused by us, our legal representatives, or vicarious agents in accordance with statutory provisions.

 8.2 In the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations), due to slight negligence by us, our legal representatives or vicarious agents, liability is limited to the amount of foreseeable damage typical for the contract at the time it was concluded. All other claims for damages are excluded.

 8.3 We are not liable for service disruptions in connection with services which are clearly recognisable to the customer, either at the time of booking or during the stay, as third-party services that are merely mediated. 

9. Governing law and jurisdiction
 9.1 The place of performance is our registered office. The entire legal and contractual relationship between you and us shall be governed exclusively by German law.

 9.2 If, in the event of legal action brought by you against us abroad, the question of our liability is not judged under German law, then solely German law shall apply to the legal consequences, in particular regarding the nature, scope, and amount of customer claims.

 9.3 You may only bring legal action against us at our registered office.

 9.4 For our legal actions against park users, the user’s place of residence shall be decisive, unless a special statutory place of jurisdiction applies (in particular the place where the tort occurred). For legal actions against users or contractual partners of the usage contract who are merchants, legal entities under public or private law, or persons whose residence or usual place of abode is abroad, or whose residence or usual place of abode is unknown at the time the action is filed, the place of jurisdiction shall be our registered office.

 9.5 The above provisions shall not apply if and to the extent that non-negotiable provisions of the European Union or other international provisions applicable to the contract are applicable.

10. Final provisions
 10.1 In all other respects, our park rules as well as the specific notices and regulations apply.

 10.2 Should any of the above provisions be or become invalid, this shall not affect the validity of the remaining provisions or the overall legal validity of the usage agreement.

 10.3 Agreements deviating from these usage terms are only valid as express and specific agreements to that effect. Park staff are generally not authorised to conclude such agreements.

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The contracting parties to the user agreement, depending on the type of service, are
For overnight stays: 
Tripsdrill Natur-Resort GmbH, Wildparadies-Tripsdrill-Straße 2, 74389 Cleebronn/Tripsdrill

For park visits/conferences/events: 
Erlebnispark Tripsdrill GmbH & Co. KG Personally liable partner: Altweibermühle Tripsdrill Verwaltungs- & Dienstleistungs-GmbH, Erlebnispark-Tripsdrill-Straße 1, 74389 Cleebronn/Tripsdrill
Managing directors: Helmut Fischer, Roland Fischer, Stefan Seipel

July 2025